Privacy Policy
Dierenkliniek de Pijp is a veterinary clinic located on Ceintuurbaan in Amsterdam, where primary care treatments for pets are performed daily. When a customer chooses to register their pet and have it treated by the clinic, personal data of the owner is collected and processed. Dierenkliniek de Pijp considers it important to handle this personal data with care and therefore complies with the applicable laws and regulations in this area, including the requirements of the General Data Protection Regulation (GDPR, effective from May 25, 2018).
Why do we collect personal data?
When registering a pet, we also collect the owner's information. This is necessary to provide the best possible care for the animals. The personal data is used to contact the owner for discussions about their pet, billing, questions, scheduling appointments, ordering medication, etc. We only collect the personal data that is needed for these purposes.
When a person asks a question via the website about their pet, we register the email address and the necessary personal data to answer the question or to register the patient at the clinic.
Which personal data is processed?
We only collect the necessary personal data to maintain contact with owners about their pets. This includes the name, address, phone numbers, and email address. You are not required to provide all personal data, but you must provide at least one way for us to contact you (by mail, phone, or email); otherwise, we will not be able to register your pet at Dierenkliniek de Pijp.
Who receives the information?
The personal data is primarily intended for the clinic itself. However, in some cases, we may forward the personal data to a so-called "processor." The processors to whom we may forward your data, if applicable, include but are not limited to:
The external laboratory IDEXX-VML and GD Deventer
• NDG Chip database – Referral clinics for a referral to a specialist
• Colleague veterinarian in case of a switch or second opinion
• Animal insurance company where your pet is insured
• Pet crematorium in the event of your pet's passing
• Animal ambulance in case of usage of Stadspas
• DOA Animal Shelter Amsterdam in case of surrendering your pet
Dierenkliniek de Pijp has made agreements with these processors to ensure the security of personal data. These agreements are included in a processing agreement and ensure that the processor handles the personal data with the same care as the clinic itself.
Security
Dierenkliniek de Pijp does everything to protect your privacy. Of course, we comply with laws and regulations. All employees of Dierenkliniek de Pijp are bound by a confidentiality obligation that applies to all personal data processed by Dierenkliniek de Pijp. Various technical and organizational measures have been taken to secure personal data as effectively as possible with state-of-the-art security systems. We secure our systems and applications according to the applicable standards for information security, and our employees are required to adhere to established procedures and codes of conduct.
Rights of the data subjects (right to access, rectification, transfer, restriction, or deletion) and how to object (withdraw consent). When owners want information about the personal data that Dierenkliniek de Pijp holds,
a request can be made for this. Owners have several rights:• Right to access the data we have recorded
• Right to submit a request for correction or deletion of data
• Right to object to certain ways of using data
• Right to be forgotten
• Right to data portability
In some cases, we may not be able to make changes or deletions, for example, if it conflicts with the law. A request for access or correction can be submitted via email to info@dierenkliniekdepijp.nl.
You can also contact us regarding the right to object, the right to be forgotten, or the right to data portability at info@dierenkliniekdepijp.nl When a data subject wants to file a complaint regarding the collection or processing of personal data, they can contact the owner of Dierenkliniek de Pijp via info@dierenkliniekdepijp.nl K. de Keyzer. The data subject may also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Autoriteit Persoonsgegevens
Postbus 93374
2509 AJ
Den Haag
Or via www.autoriteitpersoonsgegevens.nl
Types of processing
All processing of personal data within Dierenkliniek de Pijp is recorded in the so-called processing register. A processing register is a listing of the key information about the processing of personal data. The register of processing activities is a requirement under the Regulation. The processing register can be accessed by customers and can be requested via info@dierenkliniekdepijp.nl.
Profiling
Dierenkliniek de Pijp does not process personal data based on which automated decision-making occurs that has an impact on you.
Retention period of the data
Dierenkliniek de Pijp does not retain the collected personal data longer than necessary for the purpose for which the data was collected. The personal data will be kept as long as the client is registered with us and for up to 10 years thereafter. This is a legal obligation related to the potential use of controlled substances for the pet and its registration
Processing in third countries (outside the EU, Norway, Liechtenstein, and Iceland)
Dierenkliniek de Pijp will not share personal data with countries outside the EU.
Are we using cookies?
Dierenkliniek de Pijp uses cookies during a visit to the website. A cookie is a small text file that is stored on the computer when the website is visited. These cookies do not contain information that can identify a person, and they are not harmful to a computer. However, these cookies contain information about the visit to the website or the use of social media on this website.
